FAQs

• Do I qualify for the ARCH program?

  You must be a permanent resident of Kamloops (see the eligibility boundary map) and meet ONE (1) of the options below:

  1. Receive Income Assistance from the Ministry of Social Development and Poverty Reduction (MSDPR)
  2. Have an annual income that is below the Statistics Canada Low Income Guidelines (see Application Form for Low Income Guidelines)
  3. Receive a Canadian Pension or Long-term Disability that is below the Low Income Guidelines 
• What will I need to apply?

  • Photo ID—BC Driver's Licence or other photo ID
  • Second piece of ID—Birth Certificate or Care Card
  • Proof of where you live—current utility bill (BC Hydro, telephone, or cable TV bill)
  • Proof of income—MSDPR confirmation OR your latest Canada Customs and Revenue Agency’s Notice of Assessment for each adult in the house
• Where can I get an ARCH Application?

  Download Application

  You can get an hard copy of the ARCH Application at the Tournament Capital Centre (TCC), Westsyde Pool and Fitness Centre, Kamloops Museum and Archives, or ARCH screening agencies (see the ARCH Agency List).

• Where do I take my ARCH Application?

  Applications MUST be taken to an ARCH Public Screening Agency or Referral Agency (see the ARCH Agency List). ARCH Applications will NOT be accepted at City of Kamloops facilities.

• What is the program cycle?

  The ARCH program runs from August 9 to July 31. People who apply after February 1 receive $150 because the program cycle is half over.

• What can I use my ARCH credit for?

  ARCH credits can be used for City of Kamloops Activity Guide programs and/or to buy memberships for the Tournament Capital Centre and Kamloops Museum and Archives. ARCH clients pay 15% of the price for Activity Guide programs—your ARCH credit is used to pay the rest.

  TIP: You can pay more than 15% of the program price to make your ARCH credit last longer.

• What happens if I miss a program that I signed up for?

  If you withdraw from a program, you will have to pay the standard $10 withdrawal/cancellation fee. IMPORTANT: If you miss three classes in a row without letting us know, you will be removed from the ARCH program.

• What happens if the City of Kamloops cancels a program?

  If your program is cancelled, your ARCH credit will be put back into your account.

• Are my family members under my account?

  No, everyone has their own account and ARCH credit. Using another person’s ARCH credit is NOT allowed.

• Can I use my ARCH credit to use the outdoor swimming pools in the summer?

  Yes, but you must buy a punch card or facility pass at the Tournament Capital Centre. Outdoor pools DO NOT have access to your account.

• If I don’t drive, how else can I get to City of Kamloops facilities?

  Phone BC Transit at 250-376-1216 for bus schedules and prices or visit their website.